Samsung Electronics Canada

Portal Administrator

CA-BC-Vancouver
1 month ago
ID
2017-2065
# of Openings
1

Overview

Inspire the World, Create the Future

 

Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung.

 

Samsung is making big steps into enterprise mobility with a wide range of device and SW solutions. With the launch of Samsung KNOX™, Samsung Pay, and Samsung IoT we are now looking for experienced and talented individuals for our Vancouver lab to design, develop, operate and support these new solutions in the global market.

 

Why We Want You

The individual selected for this position will be responsible and accountable for the management and administration of web portals. This individual will work with internal Samsung teams to create and document the processes necessary to ensure the web portals are effectively managed and use these processes for day-to-day operations.

 

As a Portal Administrator, you will be responsible for the global operations and content management of Samsung Knox (samsungknox.com), Samsung Enterprise Alliance Program (seap.samsung.com) web portal and associated services. With thousands of views at each given moment, this individual is integral in providing customers with the latest product information in a responsive manner.

 

This position provides the opportunity to build your multi-tasking, project management and people skills in a corporate environment with a start-up character. The ideal candidate will enjoy working in a very fast paced environment and relish resolving challenging issues. This is a unique opportunity for someone that has the aptitude to look at both the micro and macro interactions of a global portal and has a very can-do attitude to resolving operational problems and improving procedures.

Responsibilities

  • Validation and publishing of portal content including product information and support materials
  • Web portal configuration for new product pages and features
  • Scrum team participation for portal releases and updates (daily status updates, sprint planning)
  • Responding to customer inquiries related to the web portal
  • Troubleshooting and escalating portal issues
  • User account validation, approval and management including migration and consolidation of accounts
  • Management of additional web services and tools (for example, Status.io, SugarCRM, Zendesk)
  • Working with engineering teams to troubleshoot and escalate portal issues
  • Working with different stakeholders globally to support on-boarding of customers (for example: registration, account management)
  • Publishing web portal status updates and downtime notifications
  • Facilitating email marketing campaigns using tools like SugarCRM
  • Working with product managers to evaluate and escalate feature requests and process improvements
  • Providing reports on web portal activities

Qualifications

  • Bachelor’s Degree in Business Administration, Communications, Engineering, Computing Science or a related field. Preference will be given to those that can show they are quick learners, technically capable and can easily adapt.
  • 1+ years of web portal administration preferred
  • Intermediate knowledge of HTML/CSS and experience with Content Management Systems (CMS)
  • Good understanding of development methodologies (agile, waterfall) and tools (JIRA)
  • Excellent oral and written communication skills
  • Demonstrated ability to document, track, troubleshoot and resolve time sensitive issues
  • Demonstrated multi-tasking and organizational skills in a rapidly changing environment
  • Experience working with remote teams including those in other time zones
  • Experience with writing, proofreading, and editing web portal content
  • Previous experience and customer facing work experience would be an asset

Samsung is an equal employment opportunity employer.

We thank you for your interest in working for Samsung; only candidates selected for an interview will be contacted.

 

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