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Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung.
Manager eCommerce Customer Experience
This position is accountable for strategically and tactically providing industry leading customer experience to our eCommerce customers. This includes developing 360 degree strategy, working with various internal teams, to ensure we are providing best customer experience throughout Consumer Decision Journey, in order to maximize customer satisfaction and sales through Samsung.com. Also, this position requires omnichannel knowledge and experience since the CDJ goes beyond Samsung.com to our own Samsung Experience Stores.
Also, the incumbent is responsible for keeping all of our customer facing teams up to date on all the latest eCommerce news & issues and regular training to call center & live chat agents, while working with different key stakeholders in the organization to resolve escalation issues.
The customer experience manager is required to work closely with many key stakeholders across the organization and is also able to work with minimal supervision to manage all required tasks.
In parallel, the incumbent will support divisional ad-hoc requests pertaining to online related activities by working with all levels of the organization to complete the requests on time.
Customer Service (70%)
Internal Employee Purchase Site (30%)
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.