Samsung Electronics Canada

  • Sales Engineering Manager (Bilingual, English and French)

    Job Location CA-ON-Mississauga
    Posted Date 1 month ago(4/20/2018 1:26 PM)
    # of Openings
  • Overview

    Inspire the World, Create the Future.

    Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung.


    Sales Engineering Manager (Home Based Ottawa)


    This role is home based to cover Eastern region from Ottawa to Eastern Provinces.


    The Sales Engineer is responsible for pre/post sales of Samsung Knox with a focus on enabling internal and external sales teams to position Knox as a replacement option for incumbent solutions. The primary responsibility is to ensure a best-in-class deployment experience for customers migrating to Samsung optimized enterprise solutions.  This role will also function as an overall technical SME on Samsung mobile devices, MDM partners and provide deep dive technical training and competitive analysis.



    • Responsible for pre-sales technical support in full sales cycle including discovery, opportunity evaluation, pilot support, and opportunity closure in both Enterprise and SMB accounts for Samsung KNOX.
    • Coordinates solutions design with Sales team, Product team, and Solution providers to ensure accuracy and feasibility
    • Conduct Proof of Concept evaluations to implement Samsung KNOX solution to demonstrate the ability to meet client objectives including, full management of the PoC process and reporting.
    • Responsible for staying up to date on all the technical aspects of Samsung Enterprise solutions, with a sharp focus on Samsung Knox.
    • Responsible for building a tight relationship with Samsung’s Key Knox MDM partners with a focus on migration from competing platforms.
    • Close collaboration with various internal Samsung B2B sales teams, (Direct, Carrier, and Channel) will be necessary to ensure alignment with stated sales goals and strategies.
    • Establish relationships with the various internal and external resources needed to deliver best in class experiences when deploying Samsung optimized solutions.
    • Deliver technical presentations, training, demos and product overviews and deep-dives on product features. Can include participation in events (i.e. Tradeshow/Channel recruitment and training).  
    • Manage a large volume of pre/post sales technical issues with a focus on challenges arising from customers migrating onto Samsung Optimized solutions.
    • Document technical issue resolutions, known issues, root cause analysis, troubleshooting details in a comprehensive Knowledge Base.
    • Logging activities and maintaining prospect’s technical profile in CRM.
    • Providing regular reports on account activities (account visits, calls, etc.).
    • Develop and maintain expert-level knowledge of Samsung’s B2B product and service offerings
    • Attends company trainings to stay abreast of the latest internal technologies and product line developments.
    • Keeps informed of latest industry news, trends, products, services, competitors and relevant existing and emerging technologies.
    • Frequent travel to partner/customer facilities, remote facilities, industry events, and trade shows more than 30 to 50% of time.


    • Have 5 - 7+ years of experience in mobile solution sales and support with a technical/engineering background preferred. 
    • Have 5 - 7+ years of experience working in the enterprise sales space with exposure to multiple industry verticals preferred.
    • Minimum 3 years previous technical sales support experience or equivalent, preferably for both SAAS and enterprise, on-premise technology solutions preferred.
    • Must have experience working with external vendors in multiple industry verticals.
    • Must be fluently bilingual in English and French, written and oral.
    • Demonstrated experience with deployment of complex technical solutions in a large enterprise environment.
    • Detailed technical knowledge of the wireless industry to include mobile hardware (Smartphones and Tablets), applications (OS and End-user Apps) and services.
    • Deep understanding of the integration of mobile solutions into corporate network environments and email platforms, mainly Microsoft Exchange and Lotus Notes.
    • Efficient in troubleshooting application, device, and network communications
    • Must be able to write, read, analyze, interpret, present, and explain mobile technical products and development materials.
    • A Knowledge of BES, MobileIron, Airwatch, SAP, Citrix, SOTI, MaaS360e and other MDM solutions a must.
    • Understanding of web applications and their architecture and design
    • Knowledge of Application stores and the associated enterprise customer requirements a plus.
    • Bachelor’s degree in Business or Engineering from accredited college or university.
    • Experience with wireless network configuration and troubleshooting preferred
    • Must have experience with Microsoft Standard Office Suite and extensive use of presentation software within a Windows/NT LAN/WAN network environment.
    • Demonstrated ability to interact within all levels of a solution partner or customer organization. 

    • Work independently in determining ones personal work schedule to be productive.

    • Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames.

    • Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others

    • The ability to write, read, interpret, explain, and act on thorough understanding of technical documents, engineering materials, and contracts (or related documents) based on corporate legal and customer applications, engineering standards, and business philosophy.

    • Ability to make professional business presentations in writing, through emails and reports, or orally, including complex business and technical matters to an audience of high technical, management, and operational experience.

    • Excellent communication skills, exceptional presentation skills and the ability to handle large audiences are a must. Candidate must take pride in being the subject matter expert, but they must able to say “I don’t have that answer, but I can get it for you” when they truly do not know the answer to a customer or partner’s question.



    Samsung is an equal employment opportunity employer.


    Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.  If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.


    We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.





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