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eCommerce, Payment and Fraud Sr. Specialist (18 month contract)
The eCommerce, Payment and Fraud Sr. Specialist, is responsible for creating a strategy and for managing all online payment related activities through cybersource to ensure all legitimate transactions are processed in timely manner while all fraudulent transactions are rejected. Minimizing false positive rejections will help improve sales performance while maximizing revenue. Also, rejecting all fraudulent transactions will help reduce expense and help to improve profitability.
Responsibilities will range from payment processing support to fraud rule management through decision manager, manual transaction review, technical troubleshooting, chargeback management, data integration with BI tools, user management, training the customer service team.
The role is required to work closely with many key stakeholders across the organization including finance and customer service and is also able to work with minimal supervision to manage all required tasks.
In parallel, the incumbent will support ad-hoc requests such as producing payment related reports, strategy and planning for fraud management, etc.
1. Cybersource online payment gateway & fraud management (70%)
2. Payment dispute (Chargeback) management (15%)
3. Data integration and regular reporting (15%)
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.